Where Is My Order?
We know you’re excited to receive your Luma Earth products. Here’s how to check your order status and shipping progress.
Track Your Order
Once your order ships, you’ll receive a shipping confirmation email with your tracking link.
You can:
Click the tracking link in the email
View real-time updates from the shipping carrier
Check your order history if you created an account at checkout
Tracking updates typically appear within 24–48 hours after shipment.
Order Processing Time
Orders are typically processed within:
3–5 business days
You’ll receive a shipping confirmation email as soon as your order shipped.
During launches, holidays, or promotions, processing times may take longer.
Shipping Time
Estimated delivery times after shipment:
Standard shipping: 3–7 business days
Regional deliveries: 2–5 business days
Delivery times depend on the carrier and destination.
If Your Tracking Says “Label Created”
This means your package is prepared and awaiting carrier pickup.
Tracking updates usually begin within 24 hours of pickup.
If Tracking Hasn’t Updated
Sometimes carriers experience scanning delays. If tracking hasn’t updated for 3 business days, contact us and we’ll help investigate.
Delivered but Not Received
If tracking shows “Delivered” but you don’t see your package:
Check:
Around your delivery area
With household members
With neighbors or building management
Carriers sometimes mark packages delivered slightly early.
If you still can’t locate it, contact us within 5 days of the delivery notice.
Need Help?
We’re happy to help.
Please include:
Your order number
The email used at checkout